Ellaero




Terms of Use



These Terms of Use (“Terms”) govern your access to and use of the website ellaero.com (the “Website”) and the purchase of products offered on the Website (the “Products”). By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. EligibilityYou must be at least 18 years old (or the legal age required in your jurisdiction, whichever is higher) to use this Website and purchase Products. By placing an order, you confirm that you meet this requirement.
2. Products and Lawful UseProducts sold on this Website are intended for lawful use only. You are solely responsible for ensuring that the purchase, possession, importation, and use of the Products are permitted under the laws and regulations applicable in your country or region.
We do not guarantee that the Products are legal in all jurisdictions.
3. Orders 3.1 Order PlacementAn order is considered placed once you complete the checkout process and receive confirmation on the Website and/or via email (if email notifications are enabled).
3.2 Right to Refuse or CancelWe reserve the right to refuse, suspend, or cancel any order at our sole discretion, including in cases of suspected fraud, inaccurate information, pricing errors, product unavailability, or legal restrictions.
If an order that has already been paid for is cancelled by us, a refund of the paid amount will be issued in accordance with our Refund Policy.
4. Pricing and CurrencyPrices on the Website may be displayed in CNY for informational purposes. Payments may be processed in another currency (e.g., USD or USDT) depending on the selected payment method.
The payable amount may be calculated using an internal exchange rate and may include an adjustment to account for exchange rate volatility, processing costs, and operational expenses. The final amount payable will be displayed before payment confirmation.
5. PaymentsPayments are processed through third-party payment service providers.
We do not store full payment card information on our servers.
All payment transactions are subject to the rules, compliance procedures, and security requirements of the respective payment provider, which may include identity verification and fraud prevention measures.
6. Shipping and DeliveryShipping terms and estimated delivery times are described in our Shipping Policy.
Delivery times are estimates only and may vary due to customs procedures, carrier delays, public holidays, or other circumstances beyond our control.
Risk of loss or damage transfers in accordance with the applicable shipping terms.
7. Returns and RefundsReturns and refunds are governed by our Refund Policy.
Certain products may not be eligible for return due to hygiene, safety, or legal restrictions, where permitted by applicable law.
8. Customer ResponsibilitiesYou agree to provide accurate and complete information when placing an order, including your name, shipping address, and contact details.
You are responsible for complying with local customs regulations and for paying any duties, taxes, or import-related charges that may apply in your country or region, unless otherwise stated.
9. Intellectual PropertyAll content available on the Website, including but not limited to text, graphics, logos, product descriptions, images, design, and software, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or otherwise use any content without our prior written consent.
10. Disclaimer of WarrantiesThe Website and Products are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We make no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.
11. Limitation of LiabilityTo the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Website or purchase/use of Products.
12. Compliance and Restricted ActivitiesYou agree not to use the Website for unlawful purposes, including fraud, money laundering, or violations of sanctions or export/import regulations.
We reserve the right to request additional information or documentation where required to comply with legal or payment provider obligations.
13. Changes to These TermsWe may update these Terms from time to time. The “Last updated” date indicates when changes were made.
Your continued use of the Website after any modifications constitutes acceptance of the updated Terms.
14. Governing LawThese Terms shall be governed by the laws applicable to our business operations, without regard to conflict of law principles, unless mandatory consumer protection laws in your jurisdiction provide otherwise.
15. Contact InformationIf you have any questions regarding these Terms, please contact us:
Email: kristinasabirova263@gmail.com
Website: https://ellaero.com

Refund Policy


This Refund Policy applies to all purchases made on ellaero.com (the “Website”).

By placing an order, you acknowledge and agree to this Refund Policy.

1. Order CancellationOrders may only be cancelled before shipment and only at our discretion.

If an order is cancelled by us prior to shipment, a full refund of the paid amount will be issued to the original payment method.

Once an order has been processed or shipped, cancellation is no longer possible.

2. No Returns (Cross-Border Sales)Due to the nature of international cross-border shipping, customs regulations, and product handling requirements, we do not accept returns of products after shipment.

All sales are considered final once the order has been shipped.

Customers are responsible for carefully reviewing product descriptions and specifications before placing an order.

3. RefundsRefunds are issued only in the following cases:

  • The order was cancelled by us before shipment.
  • The product is confirmed as unavailable after payment.

Refunds will not be issued for:

  • Change of mind
  • Incorrect shipping address provided by the customer
  • Failure to collect the package
  • Customs clearance delays or refusal
  • Import restrictions in the destination country
  • Delivery delays caused by shipping carriers or customs authorities

4. Exceptional CasesIn exceptional cases involving verified transit damage or confirmed shipping errors caused by us, we may, at our sole discretion, offer a partial refund, replacement, or other appropriate resolution.

Any such decision will be made on a case-by-case basis after reviewing supporting documentation.

5. Shipping ResponsibilityCustomers are fully responsible for:

  • Ensuring that purchased products are permitted in their country
  • Providing accurate shipping information
  • Paying any applicable customs duties, taxes, or import fees

We are not responsible for packages that are delayed, held, rejected, seized, or destroyed by customs authorities.

6. Payment Disputes and ChargebacksIf a payment dispute or chargeback is initiated without first contacting us, we reserve the right to provide transaction records, order confirmation details, shipping confirmation, and delivery information to the payment provider.

We strongly encourage customers to contact us directly for clarification before initiating a dispute.

7. Refund ProcessingIf a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing time may vary depending on the payment provider, bank, or blockchain network conditions (where applicable).

8. Contact InformationFor all refund-related inquiries, please contact:

Email: kristinasabirova263@gmail.com

Website: https://ellaero.com


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